Terms & Condition

PRODUCTS AND SERVICES

Exportunity proposes through its Trade Platform a reliable solution to the problems faced by producers of goods and raw commodities in Africa in connecting with and delivering to local buyers. These problems range from the costs of locating a buyer, to having to dealing with middle  men in cash, toand suffering losses due to scams. The producers and wholesalers will be initially from the Sub Saharan region of Africa and the Trade Platform is expected in the future to allow trade all over the African continent. 

 

The income streams for Exportunity:

 

  • A percentage on every transaction that goes through the Trade Platform
  • Membership fees for Sellers and Traders wishing to operate on the Trade Platform 

 

 

Operators on the Trade Platform & Membership fees:

 

The operators on the Trade Platform will fall under the following three categories:

 

(a) Private Supplier ($400 USD/ Annum)

 

A Private Supplier will be a producer offering goods and raw commodities produced directly by himself and operates inside the Trade Platform as per the specifications and comprehensive information available on its site on the Trade Platform.  

 

Private suppliers wishing to access the Trade Platform will only be allowed to do so by Exportunity if they are recommended by a recognized and credible body such as a national or pan African Chamber of Commerce, Trade Association or Producers’ Association. For risk mitigation, they will also be required to show proofs of insurance before trading.

 

               

(c) Premium Buyers ($475 USD/ Annum)

 

A Premium Buyer (also known as a Purchasing Counter) is a physical shop or retailer located on the African continent where orders can be placed by a Wholesale Buyer which operates outside the Trade Platform.

 

(b) Private Buyers ($200 USD/ Annum)

 

A Private Buyer is a verified through Bank recommendationRecommendation wWholesale bBuyer or retailer who can place orders directly on the Trade Platform.

 

 

(c) Ordering Counters ($475 USD/ Annum)

 

An Ordering Counter (also known as a Purchasing Counter) is a physical access point to the platform, owned by a private buyer, and where orders can be placed by a wWholesale  Bbuyer who operates outside the Trade Platform.

 

ADMISSION PROCESS

 

  • Companies

The admission process on the Trade Platform will be as follows:

 

Step 1: Application

 

The applicant fills the Sign up form and receives a credential email.

 

Step 2: Application Treatment:

 

The platform’s registration department conducts a due diligence of the applicant.

 

 

Step 3: Transfer of Funds

 

The Premium Buyer's transfers 100% of the membership value to the bank account in the name of the Trade Platform for down payment to trigger the order.

 

  • Products

 

We verify the documents proving the ability of a company to trade a specific product before allowing its publication on the Platform.

 

 

PURCHASING PROCESS

 

The purchasing process using the Trade Platform will be as follows:

 

Step 1: Placing of Order

 

A Wholesale Buyer places an order with a Premium Buyer after having confirmed full specifications of goods to be purchased.

 

Step 2: Transfer of Order

 

The Premium Buyer places the order on the platform from his Premium Buyer account.

 

Step 3: Transfer of Funds

 

The Premium Buyer’s bank transfers 75% of the order value to the bank account in the name of the Trade Platform for down payment to trigger the order.

 

Step 4: Processing of Order

 

The details of the order from the Premium Buyer are sent to the Seller.

 

Step 5: Delivery of goods

 

Seller brings goods to Shipping agent and sends a copy of the Order Bill of Lading to Trade Platform.

 

Step 6: Deal confirmation

 

Trade platform transfers copy of bill of lading to Buyer’s bank for confirmation of conformity.

 

 

Step 7: Delivery of goods

 

Buyer’s bank transfers the remaining 25% value to the bank account in the name of the Trade Platform for final payment and receives the Original copy of the Order Bill of Lading,

 

Step 8: Exit

 

Trade platform’s bank transfers order payment to Seller’s Bank account having deducted its fees.

 

 

 

OUR COMMITMENT TO PRIVACY

 

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

 

GENERAL STATEMENT OF PRINCIPLES

 

As described in detail below, any information gathered at this web site is strictly for our use and is not shared with any other entity, public or private; however, exceptions can be made in case of proven legal actions of a criminal nature involving an account operating on our site. We will not sell or distribute freely any lists or other data obtained. We also do not purchase any data from other entities.

 

The Information We Collect

 

This notice applies to all information collected or submitted on any of Exportunity websites. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

GENERAL INFORMATION       

Title

Enter First Name

Enter Last Name

Company Name

LOGIN INFORMATION

Email Address (As Useame)

CONTACT INFORMATION

Address

Mobile

Postal /Zip Code

Country

State

City/County

Telephone

Fax:

Personal Identification: At least one of the following: Identification Card, Passport, Driving License or Social Security Card

Trade Association

Web Address

Main item (keyword)

 

THE WAY WE USE INFORMATION

 

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

 

We use retu email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

 

You can register with our website if you would like to receive user our services as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

 

We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

 

Our Commitment to Data Security

 

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

Our Commitment to Children's Privacy

 

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

 

 

How You Can Access Or Correct Your Information

 

You can access all your personally identifiable information that we collect online and maintain by a secure login into the clients area.

 

If for some reason you cannot login or have lost your password you can use the "lost password" tool.

 

If that process has failed you may then contact us and to protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

 

There is a security limit of 1 request per 7 days to protect your privacy.

 

Solely In A Business Capacity

 

Users contacting Exportunity. in a "business capacity" will be treated the same and strictly goveed by the provisions of this privacy notice. There information will not be stored In the same database as our clients information as all clients information is stored on a separate database to ensure the up most privacy.

 

Site Usage Information

 

Similar to other commercial web sites, our web site utilizes a standard technology called "cookies" and web server logs to collect information about how our web site is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed and time spent at our web site.

 

Information Correction or Removal

 

If you wish to correct, update or remove any information about you that may be in our records, please contact us with the details of your request.

 

REFUND AND CANCELLATION POLICY

 

When a buyer doesn't receive an item

 

If a buyer doesn't receive an item, the buyer needs to report that they didn't receive the item by contacting the seller from My Exportunity. The seller should address the buyer's conce and provide updates on the delivery of the item, tracking information, or a refund.

 

If the buyer isn't happy with the seller's response or doesn't receive a response, the buyer can ask us to step in and help.

 

If asked to step in and help, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer's address. We require proof of signature to confirm delivery for items with a total cost of $750 or more.

 

If we determine that the item wasn't successfully delivered, we refund the full cost of the item and original shipping via UBA. The seller is required to reimburse us for the amount. Lea more about reimbursement.

 

Generally, the buyer is responsible for accepting the item when it arrives. If the buyer refuses delivery, their claim is not eligible for the Exportunity Money Back Guarantee.

 

Exceptions:

The buyer can provide, via written proof from the carrier, that they refused the package because it arrived empty or was damaged in shipping

The buyer accepted and opened the package only to determine that it was an empty box

The item arrived COD because it didn't have enough postage on it

The buyer is responsible for paying any customs and duty fees for inteational shipping.

 

Exception:

The seller overstated the value of the item, which caused customs fees to be higher

When an item doesn't match the listing description

 

If a buyer receives an item that doesn't match the listing description, the buyer needs to request a retu from My Exportunity. The seller should address the buyer's conce and offer a solution, such as accepting a retu, offering a replacement or refund.

 

If the buyer doesn't receive a response or solution, or retus the item but doesn't receive a refund or replacement from the seller, the buyer can ask us to step in and help.

 

If asked to step in and help, we review the item description, photos of the item, if provided by the buyer or seller, and any other information about the item that the buyer and seller provide. If we can't determine that the item matches the listing description, if the seller has already offered a retu, or the seller's stated retu window and policy applies, we may ask the buyer to retu the item to the seller.

 

When an item is retued to the seller

The buyer must retu the item in the same condition in which it was received.

The seller is required to accept the retu at the same location specified in the listing.

The cost of retu shipping is the seller's responsibility. For retu of items with a total cost of $750 or more, we require signature confirmation.

The seller pays for any customs charges on the retued item.

Either we generate a retu shipping label or the seller can provide a label. We add the cost of an Exportunity-generated label to the seller's monthly Exportunity invoice.

 

When a retu shipping label is made available to the buyer and/or the buyer chooses to purchase a separate label, the buyer won't be refunded by Exportunity for the cost of the label.

 

After confirming that the item was retued to the seller, we refund the full cost of the item and original shipping via Bank Transfer. We require the seller to reimburse us for the amount. When the buyer arranges shipping or picks up the item, we may not refund the cost of original shipping or pickup.

 

If the seller chooses to offer the buyer an untracked retus label, the buyer will not be required to provide proof of delivery of the retu if Exportunity is asked to step in and help. The seller will be responsible for the reimbursement amount. Find out more about reimbursement.

 

When an item isn't retued to the seller

 

In some instances, we may not require that an item be retued to the seller. In these situations, we refund the buyer and may seek reimbursement from the seller, for example if:

The seller chooses not to accept a retu request or provide a retu shipping label.

The item location was misrepresented.

It's hazardous to ship back the item.

The item no longer has a value (for instance, a ticket for a cancelled event).

Alteatively, with the buyer's consent, we may give a partial refund to cover differences between how the item was described in the listing and the actual item the buyer received. When given a partial refund, the buyer isn't asked to retu the item to the seller. We may require the seller to reimburse us for the partial refund.

 

Counterfeit items

 

If a buyer suspects that an item is counterfeit, and there are strong indicators that the item is counterfeit, we don't require the buyer to retu the item to the seller. The buyer agrees to cooperate with us to ensure the proper disposal of the item. In such instances, we refund the buyer for the full cost of the item and original shipping, and the seller reimburses us for the refund. The buyer may not sell the item on Exportunity or elsewhere.

 

Exportunity Money Back Guarantee timelines

 

Item not received

A buyer can report in My Exportunity that they didn't receive an item once the item's latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date.

For event tickets, a buyer must report that they didn't receive the tickets no later than 7 days after the event date or 30 days from the latest estimated delivery date, whichever is later.

The seller has 3 business days from the report to respond to the buyer or offer a solution. If the seller does not respond or offer a solution, the buyer can ask us to step in and help.

If the buyer doesn't ask us to step in and help within 30 days of reporting that they didn't receive an item, the request closes automatically.

Item not as described

A buyer must request a retu no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's retu window is longer, within the retu window.

For event tickets, a buyer must request a retu no later than 7 days after the event date or 30 days from the actual (or latest estimated) delivery date, whichever is later.

The seller has 3 business days from the request to respond to the buyer or offer a solution. If the seller does not respond or offer a solution, the buyer can ask us to step in and help.

The buyer must ship the item back to the seller within 5 business days from when the buyer starts the retu. If a seller offered a replacement and the buyer has not shipped the original item back within 30 days of the buyer starting the retu, we charge the buyer for the replacement.

If the seller offers a refund and doesn't issue it within 6 business days of the item's delivery to the seller, the buyer can ask us to step in and help for a period of 10 business days after the refund deadline has passed.

If the seller offers a replacement and doesn't ship the replacement within 5 business days of the buyer starting the retu, the buyer can ask us to step in and help for a period of 14 business days after the replacement deadline has passed or the day the original item was retued to the seller, whichever is later.

If the buyer doesn't ask us to step in and help within 30 days of starting a request for a retu (or the timelines described if a refund or replacement isn't received), the request closes automatically.

Latest estimated delivery date

 

When we have no information about the actual delivery date, we use the latest estimated delivery date. When we have no estimated delivery information, we consider the latest estimated delivery date to be 7 days from payment date for transactions between a buyer and seller in the same country, and 30 days from the payment date for buyers and sellers in different countries.

 

Extended timelines for Exportunity Money Back Guarantee coverage

 

In some limited situations, we may extend the period of time in which a buyer is eligible for the Exportunity Money Back Guarantee. This extra time allows us to take into consideration the buyer's location, the shipping service used, a seller's extended retu window, national holidays, or delays due to circumstances such as natural disaster, national emergency, labor strike, or govemental act, or other circumstances such as fraud. In most instances, when we extend timelines for Exportunity Money Back Guarantee coverage, in cases where the seller is responsible for requests opened during such an extended timeline, we notify sellers with an announcement on Exportunity.com.

 

Appeals

 

Buyers and sellers have an opportunity within 30 days from when we make a decision about a transaction issue to appeal our decision by providing appropriate documentation. We have the right to seek reimbursement from the seller if a buyer successfully appeals.

 

Refunds to buyers

 

We refund buyers via Bank Transfer.

 

Seller funds, reimbursements, and fees

 

Seller funds

 

After a buyer reports that they didn't receive an item or requests a retu, or when a buyer asks us to step in and help, a seller's funds may be set aside by Bank Transfer.

Reimbursements

 

If a seller chooses to or is required to reimburse the buyer or Exportunity, the reimbursement amount is sent through Bank Transfer, placed on the seller's invoice and/or charged to the seller's payment method on file as outlined in our User Agreement. The seller is required to have a valid payment method on file. The cost of retu shipping for an item that is not as described is the seller's responsibility and if an Exportunity-generated retu shipping label is used for the retu, the retu shipping label cost is placed on the seller's invoice.

Seller fees

 

If a seller issues a buyer a full refund before we're asked to step in and help, we credit the seller's final value fee. Insertion fees and other Exportunity fees aren't refunded.

 

Fraudulent claims

 

Fraudulent claims may include:

A buyer opening excessive requests or duplicate requests using other programs

A buyer colluding with a seller to misdeclare an item's value for customs

A buyer filing a chargeback after knowingly receiving a refund

Buyers who file fraudulent claims are subject to consequences outlined in the Abusing Exportunity section of the User Agreement. In addition, we reserve the right to indefinitely suspend the buyer's account.

 

Other terms

Buyers and sellers permit us to make final decisions about all cases, including appeals.

We may provide buyers and sellers with access to each other's names, user IDs, contact information, and other information relating to a request.

When a buyer and seller don't speak the same language, we may assist with communication until the issue is resolved.

In some situations, we may open and decide on a request on behalf of the buyer. This includes situations in which a seller is suspended for fraudulent activity.

For items shipped through the Global Shipping Program, the program's terms and conditions for buyers describe how members are protected by the Exportunity Money Back Guarantee.

We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement.

 

How To Contact Us

Should you have other questions or conces about these privacy policies, please send us an email.